REAch2 prides itself on the quality of teaching and pastoral support provided to its children. However, we recognise that parents, may from time to time, have concerns about the progress, achievement, behaviour or well-being of their child. We would like to encourage you to make those concerns known to staff so that we have the opportunity to address these in partnership with you.
We aim to resolve all complaints at the earliest possible time, and where possible, informally.
This policy has been created to deal with any complaint against a member of staff, school or the Trust itself, relating to any aspects of the provision of facilities or services the Trust provides. It is designed to ensure that the complaints procedure is straightforward, impartial, non-adversarial, allows a full and fair investigation, respects confidentiality and delivers an effective response and appropriate redress.
Any person, including a member of the public, is able to make a complaint about the provision of facilities or services that the Trust provides. This policy outlines the procedure that the complainant and those receiving the complaint, must follow. Once a complaint has been made, it can be resolved or withdrawn at any stage.
Speaking up about any concern you may have at work is a really important thing to do. Why? Because we look to everyone to help us to maintain high standards so we can safely continue to deliver exceptional opportunities for learning for children at REAch2 schools.